Refund policy
When deposits and fees for procurement application audits may be refunded, reduced, or retained.
This policy applies to professional engagements with API Layer Path for financial audit of procurement applications, bid schedule recalculation, and pre-award financial opinions. It does not cover physical product sales; we do not sell goods through this site.
Eligibility overview
Refunds depend on whether document intake has begun, whether reviewers have started recalculation, and whether a rush supplement was paid. Website browsing is free; no refund issues arise from reading pages alone.
Booking deposit
A 40% deposit confirms the calendar slot. If you cancel more than five working days before the agreed intake date, we refund the deposit in full. Cancellations inside five working days forfeit 50% of the deposit to cover reserved reviewer time; the remainder is returned.
Full fee after work starts
Once we log a complete application pack and begin recalculation, the engagement is underway. If you cancel at that stage, fees for work already performed are due on a time-and-materials basis up to the fixed fee cap stated in the engagement letter. Unused portions of any prepaid balance are refunded.
Partial refunds
If we cannot complete the opinion because the client withholds essential documents after two written reminders, we may close the file, invoice for work done, and refund any unused prepaid balance. If we withdraw for an undisclosed conflict discovered after intake, we refund fees for unfinished portions in full.
Non-refundable items
- Rush supplements once reviewers have reordered other work to meet your date
- Courier costs already incurred for sealed packs
- Third-party transcription of handwritten schedules already purchased with your written approval
Rescheduling
You may reschedule once without charge if you give at least five working days’ notice and the new date falls within thirty days of the original intake. Further moves may require a new deposit.
No-shows
If sealed packs or digital intake do not arrive within three working days of the agreed intake date and you do not respond to contact attempts, we may treat the engagement as cancelled under the short-notice deposit rules above.
How to request a refund
Email info@apilayerpath.digital with the engagement reference, tender name, and reason. We confirm the calculation within five working days. Approved refunds return to the original payment method within ten to fifteen working days, subject to bank processing in Thailand.
Exceptions
If an engagement letter states different cancellation terms for a multi-lot programme, that letter prevails for that engagement.